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We implement a comprehensive suite of ServiceNow workflows, including the foundational IT Service Management (ITSM) module, which ensures high-quality service delivery. We also specialize in HR Service Delivery (HRSD) for streamlining employee services and Customer Service Management (CSM), along with Field Service Management, to enhance customer experiences. Additionally, we focus on operational solutions like IT Operations Management (ITOM) and IT Business Management (ITBM) to maximize value and efficiency.

LexSnow implements Governance, Risk & Compliance (GRC) and Integrated Risk Management (IRM) solutions to provide a centralized, real-time view of compliance and risk across your organization. These solutions transform manual, inefficient processes into an integrated risk program, allowing you to continuously monitor controls and better protect your assets. This alignment enables better decision-making and ensures regulatory compliance is maintained.

We establish the Configuration Management Database (CMDB) as the single source of truth for your IT infrastructure data, which is essential for informed decision-making across all IT processes. We adhere to the Common Service Data Model (CSDM) best-practice framework to ensure consistent reporting and analysis across the organization. A high-quality CMDB subsequently delivers key benefits such as faster incident resolution and more reliable judgment of change impact.

Our approach emphasizes configuration over excessive customization to ensure a smooth, rapid implementation and simplify future upgrades. We always recommend starting with the out-of-the-box configuration and implementing solutions capability by capability, avoiding a difficult "big bang approach". This methodology ensures the platform aligns closely with standard best practices and your long-term goals.

We recognize that successful implementation relies heavily on people and process, which is why we prioritize Organizational Change Management (OCM). We facilitate early and ongoing engagement with key stakeholders and end-users to ensure the final solution reflects their specific needs. Comprehensive training and education are provided to help teams transition smoothly and fully understand the features and capabilities of the new digital tool.

We integrate ServiceNow's advanced AI capabilities, such as Now Assist and specialized AI Agents, to drive intelligent automation and maximize platform value. AI transforms workflows by automating routine tasks like incident summarization, generating knowledge articles, and providing predictive insights for proactive issue management. This ultimately increases efficiency, boosts agent productivity, and helps build a self-healing IT infrastructure.

LexSnow provides expertise and support throughout your entire digital transformation journey, offering consulting, solutioning, roadmapping, and transformation services. Our high-caliber experts guide you through system governance, proactively manage support, and keep you informed of new platform features and best practices. We approach our relationship as a thoughtful partnership where we provide challenges and push back when necessary, rather than being just order-takers.

Yes, we view implementation as an ongoing journey, not a "one and done" task, and we offer robust ongoing support and continuous improvement plans to ensure long-term success. This includes comprehensive managed services options, ensuring you have the right staffing and skill sets deployed quickly to maintain system efficiency and meet your goals. Planning for support helps ensure the system functions optimally and leads to quicker ticket resolution times.

LexSnow serves a wide array of industries, leveraging our deep ServiceNow expertise to tackle specific sectoral challenges. Our clients operate in industries such as Healthcare, Finance, Manufacturing, Energy, Telecommunications, Education, Retail, and Government. We are dedicated to helping organizations adopt better patterns of work and unlock enterprise potential across various fields.

Our consulting and implementation service pricing is fully customized based on the scope of work, the specific ServiceNow modules chosen, and your organizational size and complexity. While ServiceNow itself uses a modular pricing structure with varying costs, we advise contacting our team directly for a personalized quote that addresses your unique business objectives. It is important for enterprises to account for the total cost of ownership, including licensing, implementation, and long-term support.

We utilize efficient implementation methods, such as scrum and agile methodologies, to ramp up work quickly and ensure rapid time to value (TTV). By leveraging our experience and providing expert guidance, we enable your organization to get measurable business value more quickly. We can also break large projects, such as a CMDB implementation, into "digestible chunks" (phased approaches) that allow you to choose the pace that aligns best with your team’s readiness and capacity.