Technical Service Desk & Platform Administration

Reliable Platform Administration and Frontline Support

Efficient day-to-day administration is the backbone of a successful ServiceNow platform. LexSnow provides dedicated Technical Service Desk and Platform Administration services, offering reliable frontline support and routine maintenance. We ensure your users have a seamless experience and your platform operates optimally day in and day out.

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What It Involves

Tier 1 & Tier 2 Support

Prompt handling of user inquiries, access requests, and basic technical issues via our specialized service desk.

User & Access Management

Efficient onboarding/offboarding processes, role management, and license optimization.

Routine System Health Checks

Daily administrative tasks, monitoring queue backlogs, and ensuring scheduled jobs run successfully.

Reporting & Dashboard Management

Configuration and maintenance of standard reports and performance analytics dashboards to provide ongoing visibility into operations.

How Clients Benefit

Improved User Satisfaction

Fast, knowledgeable support ensures employees can get back to work quickly when issues arise.

Operational Efficiency

Offloading administrative tasks frees up your core development and strategy teams for higher-value projects.

License Optimization

Expert management of user licenses ensures compliance and cost-effective utilization of your investment.

Guaranteed Expertise

Access to administrators who deeply understand the ServiceNow platform architecture and nuances.

All Industries

Healthcare

Enhance patient care, streamline workflows, and improve compliance across healthcare systems.

Financial Services

Build trust with secure, automated, and compliant financial workflows.

Manufacturing

Enable smarter factories, resilient supply chains, and workforce productivity.

Education

Empower students, faculty, and administrators with digital-first services.

Telecommunications

Optimize service delivery, reduce downtime, and accelerate digital innovation.

Energy & Utilities

Ensure safety, compliance, and operational excellence across energy networks.

Government & Public Sector

Deliver citizen-first services with transparency and efficiency.

Retail & eCommerce

Deliver seamless customer experiences, streamline operations, and boost loyalty with ServiceNow solutions.

Our Partner Ecosystem Enables Tailored Solutions

Contact Us

Let’s Talk.
We’re All Ears.

Ready To Start or Maximize ServiceNow ROI?

Email us

info@lexsnow.com

We will reply as soon as possible.

Give us a ring

+1 (628) 946-5100
Available Mon to Fri, 8am–7pm EST

Working Hours

Monday to Friday
8:00 AM – 7:00 PM (EST)

HQ

Orlando, Florida 32803

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