Experience That Delivers Results
Federal Program Experience (Through Partner Organizations)
Our team has supported large-scale ServiceNow implementations and digital transformation initiatives for major U.S. federal agencies — delivered in collaboration with prime contractors and partner organizations. By leveraging our deep expertise in secure, compliant environments, we enable agencies to achieve operational resilience, automate complex workflows, and align IT strategies with national priorities, ensuring enhanced efficiency and mission success.
DOS
U.S. Department of State
Supported modernization of global IT operations to improve efficiency, visibility, and accountability across the State Department’s international missions.
Streamlined incident, change, and problem management across global embassies using IT Service Management (ITSM).
Implemented Discovery and Event Management for global infrastructure visibility with IT Operations Management (ITOM).
Automated compliance monitoring and reporting through Governance, Risk & Compliance (GRC).
Built executive dashboards for service-level insights and metrics via Performance Analytics (PA).
DOT
U.S. Department of the Treasury
Enabled Treasury teams to gain real-time insight into IT investments, asset utilization, and project performance through a unified ServiceNow platform.
Automated asset lifecycle management for improved financial tracking with IT Asset Management (ITAM).
Integrated project portfolio management with budgeting and forecasting tools using IT Business Management (ITBM).
Enhanced dependency mapping and impact analysis for IT infrastructure through CMDB (Configuration Management Database).
Developed intuitive internal portals to streamline access for staff and contractors via Service Portal.
HHS
U.S. Department of Health and Human Services
Enhanced employee and departmental support through ServiceNow automation — driving faster resolutions, reduced administrative burden, and improved satisfaction.
Introduced self-service HR case and onboarding workflows with HR Service Delivery (HRSD).
Unified case tracking and request handling for internal support using Customer Service Management (CSM).
Integrated AI-powered assistance to enhance employee experience through Virtual Agent & AI Search.
Centralized documentation and policy access across multiple HHS divisions via Knowledge Management.
USDA
U.S. Department of Agriculture
Standardized service operations and asset visibility across rural field offices.
Standardized helpdesk and field support operations across agencies with ITSM & Incident Management.
Automated asset inventory and configuration management for nationwide offices using ITOM Discovery & CMDB.
Deployed intelligent workflows for rural and on-site operations through Field Service Management (FSM).
Created a unified service catalog covering IT, HR, and facility requests via Service Catalog.
DHS
U.S. Department of Homeland Security
Partnered with DHS to unify service operations across multiple agencies, enhancing visibility, automation, and compliance under a single ServiceNow framework.
Enterprise-wide ITSM deployment for standardized service processes.
Centralized CMDB for full asset and dependency visibility.
SecOps automation for faster threat detection and incident response.
RBAC and audit controls to meet FISMA and federal security mandates.
Executive dashboards to track service health and performance metrics. U.S. Department of Energy (DOE)
Private Sector Experience
LexSnow professionals have delivered tailored ServiceNow solutions to private sector clients, focusing on efficiency, scalability, and industry-specific challenges. Our approach empowers businesses to optimize processes, drive innovation, and adapt to dynamic market demands through customized integrations, automation, and analytics that deliver tangible ROI and competitive advantages.
Marketing, Data, Tech
Epsilon
Unified IT operations and improved governance using ITSM, APM, and custom Service Portals.
Centralized IT Service Management (ITSM) to unify IT operations across teams.
Application Portfolio Management (APM) for optimizing application lifecycle and governance.
Custom Service Portals enabling self-service and enhanced internal collaboration.
Automated change and release management to ensure secure, controlled deployments.
Performance Analytics dashboards providing real-time visibility into operations.
Technology & Managed Services
DMI, Inc.
Deployed ITBM and ITOM integrations across AWS, Azure, and Jira, enabling complete cloud visibility.
Integrated IT Business Management (ITBM) for comprehensive portfolio and project oversight.
IT Operations Management (ITOM) enabling proactive monitoring and incident prevention.
Seamless integrations with AWS, Azure, and Jira using IntegrationHub and Flow Designer.
Knowledge Management system to streamline internal issue resolution and knowledge sharing.
Executive Performance Dashboards for data-driven decision-making and strategic insights.
Financial Services
Freedom Mortgage Corporation
Delivered CSM and ITSM frameworks to streamline support, compliance, and audit readiness.
Customer Service Management (CSM) for faster, more transparent customer support.
IT Service Management (ITSM) framework to improve internal service delivery.
Knowledge base and automation tools tailored for support and loan servicing teams.
Compliance and audit trail automation ensuring regulatory readiness.
Integrated case management and reporting to elevate service quality.
ServiceNow
CRI Advantage
Enhanced HRSD, ITSM, and performance analytics for federal and commercial clients.
HR Service Delivery (HRSD) to automate onboarding and HR case management.
Integration of IT Service Management (ITSM) and Customer Service Management (CSM) for unified support.
Project Portfolio Management (PPM) for resource tracking and operational transparency.
Risk mitigation & compliance checks
Performance Analytics for continuous improvement and key performance indicator (KPI) tracking.
Healthcare & Hospital Network
AdventHealth
Modernized IT and HR processes using Healthcare Service Management (HSM), HRSD (credentialing), ITOM (monitoring hospital systems), and CSM.
Healthcare Service Management (HSM) workflows for clinical and patient support optimization.
HR Service Delivery (HRSD) for automating credentialing and staff lifecycle processes.
IT Operations Management (ITOM) to monitor system and device performance effectively.
Customer Service Management (CSM) enhancing communication for patients and staff.
Centralized Knowledge Repository for clinical, IT, and administrative guidance.
All Industries
Contact
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info@lexsnow.com
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+1 (628) 946-5100
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HQ
Orlando, Florida 32803