IT Operations Management

Overview

Modern enterprises depend on complex IT infrastructures spread across on-premises systems, cloud platforms, and hybrid environments. Managing these assets efficiently — while ensuring visibility, uptime, and performance — is critical.

ServiceNow IT Operations Management (ITOM) provides the tools organizations need to automatically discover infrastructure, map dependencies, monitor events, and respond intelligently to disruptions. With LexSnow, you get a trusted partner who implements ITOM to give you full control of your digital landscape.

From Discovery and Service Mapping to Event Management and Operational Intelligence, we ensure your IT operations are not only visible but predictive — helping you resolve issues before they impact users. We integrate ITOM into your ITSM workflows for a unified service experience across the enterprise.

The LexSnow Effect

Why Teams Love
Working with LexSnow

Complete Infrastructure Visibility

We implement ServiceNow Discovery and Service Mapping to automatically identify every server, app, and dependency in your environment. You gain an always-up-to-date CMDB that powers smarter decisions.

Proactive Event Management

By integrating Event Management and AIOps, we help your teams move from reactive firefighting to proactive incident prevention. Noise reduction, alert prioritization, and root-cause analysis happen automatically.

Service Health & Predictive Insights

LexSnow enables Operational Intelligence within ServiceNow, using machine learning to detect anomalies, predict outages, and recommend remediation actions before users are affected.

Cloud & Hybrid Management Simplified

Whether your infrastructure spans AWS, Azure, GCP, or on-prem systems, we deliver unified visibility and control. Our ITOM solutions seamlessly manage multi-cloud operations and optimize resource usage.

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