Overview
Retailers and eCommerce brands face increasing pressure to deliver fast, personalized, and secure digital experiences. From managing supply chains and seasonal staff to protecting customer data, the challenges are real .
We help retailers simplify complexity, automate workflows, and create a connected ecosystem that drives customer loyalty and business growth.
How We Transform Organizations Like Yours
Transforming Retail & eCommerce with ServiceNow
Seamless IT Operations
Reduce downtime across online stores, payment systems, and POS networks with faster incident response and proactive monitoring. Our ServiceNow IT Operations Management (ITOM) ensures your digital infrastructure remains robust, keeping your business running smoothly even during peak seasons.
Faster, proactive and robust incident response.
Customer-Centric Service
Deliver frictionless omnichannel support, from AI chatbots to order tracking and returns management. With our Customer Service Management (CSM) solutions, we enable your team to resolve issues instantly, enhancing customer loyalty and driving repeat purchases.
Secure Transactions
Safeguard customer data, fight fraud, and stay compliant with built-in risk and security operations. Leveraging ServiceNow Security Operations (SecOps) and Governance, Risk & Compliance (GRC), we protect your transactions and maintain trust with stringent security measures.
Agile Workforce Enablement
Streamline HR processes, simplify onboarding for seasonal staff, and empower employees with self-service tools. Our Human Resources Service Delivery (HRSD) ensures your workforce is equipped and motivated, especially during high-demand periods like holidays.
Optimized Supply Chains
Gain end-to-end visibility, automate vendor management, and ensure timely product delivery. Using Configuration Management Database (CMDB) and Automation & Integration tools, we help you manage inventory and logistics efficiently, keeping your shelves stocked and customers happy.
What Will You
Automate Today?
Our partner ecosystem enables tailored solutions
